Shipping policy
Shipping Policy
At Lumi Therapy, we offer our customers a range of shipping options at checkout. Delivery times for each option are clearly displayed, allowing you to make an informed decision at checkout.
Shipping times are estimated and provided by our shipping providers, and next day delivery cannot be guaranteed. Once an order leaves our warehouse, it is the responsibility of the delivery provider to ensure timely delivery. If you experience any delays, please contact us via our contact us page, and we will work with the shipping provider to resolve the issue as soon as possible.
Where We Deliver
We deliver to the United Kingdom, most European countries and the United States. We are unable to ship to destinations outside these regions.
The countries available to you will be shown at checkout. If your country is not available at checkout, we are unfortunately unable to deliver there at this time.
Please note that some larger or bulky items are available for UK delivery only. This will be shown on the product page or at checkout.
Free Shipping
We occasionally offer free shipping on orders, subject to status, where advertised.
Pre-Orders
Delivery windows for pre-order items are approximate and rely on the prompt receipt of stock from our suppliers. In rare cases, suppliers may experience delays beyond their control, resulting in late or partial stock deliveries. If this occurs, orders may leave our warehouse later than expected. If you encounter any delays, please contact us via our contact us page, and we will work to resolve the issue promptly.
European & US Orders
Delivery times for European and US orders are shown at checkout. Times are estimates and may occasionally be longer due to delivery issues or delays within your country.
All orders are delivered without additional duties or taxes due on delivery. The price at checkout is the final price you pay. If you are asked to pay any fees before delivery, please contact us via our contact us page and we will ensure these are covered.
As a UK-based company, we aim to deliver within the shipping windows shown at checkout. For remote locations, please wait until the final days of your delivery window before contacting us about your delivery.
Return Shipping Costs
For returns within the initial 30-day period, we will cover the cost of return shipping for faulty goods within the UK. However, if you choose to return an unused product due to a change of mind, you will be responsible for the return shipping costs.