Track your order
Follow your LUMI order from our UK warehouse to your door.
1. Watch for your dispatch email
We’ll email you a tracking link as soon as your order leaves our warehouse
2. Sign in to your account
Use the email you ordered with. We’ll send you a one-time code, so you don’t need a password.
3. Need a hand?
Our customer service team can check your order for you.
Delivery questions
I can’t find my tracking email
Check your spam or promotions folder for an email from LUMI Therapy. If it’s not there, sign in to your account to see your order and tracking.
How long does delivery take?
Delivery times depend on the product and your location. See our shipping policy for details.
My tracking hasn’t updated
Tracking can take up to 24 hours to update after dispatch. If it still hasn’t moved after 2 working days, contact us and we’ll check with the courier.
Can I change my delivery address?
Contact us as soon as possible. We can usually update it before your order is dispatched..