Warranty Registration Form
If you didn't purchased your LUMI product direct from us online, but from an authorised retail outlet, then please fill out the form at the bottom of this page to activate your product warranty.
Wenn Sie Ihr Lumi-Produkt direkt über unsere Website kaufen, ist automatisch eine Sorgenfrei-Garantie mit inbegriffen. Einzelheiten zu Ihrer Garantie finden Sie hier.
The LUMI Limited Product Warranty (‘Limited Warranty’) is offered by LUMI Therapy to customers who purchase LUMI products either directly from LUMI Therapy or from an authorized retail partner. This warranty is applicable to the specific LUMI products listed below and ensures that they are free of defects in both materials and workmanship, granted they are used in accordance with the published guidelines during the specified warranty periods.
However, it’s important to note that our Renewed products are exceptions to this rule. These items might exhibit defects in materials or workmanship and possibly have cosmetic damage or other issues. They are sold at a lower price with the understanding that they are not perfect. Consequently, the warranty offered for our 'Renewed' products is limited to 30 days from the date of delivery. This limited warranty covers significant manufacturing defects that inhibit the normal use of the product.
The LUMI Warranty Period will commence on the original date of purchase of the product from LUMI or an authorised retail partner. Any local consumer law rights for non-conforming products remain unaffected.
Please note that by using a LUMI product, each purchaser agrees to be bound by the Warranty as set here. For any warranty issues, please reach out to us by phone or chat anytime. All Limited Warranty services must be authorised and performed by LUMI or a service provider authorised by LUMI.
Recovery Pod/MAX warranty covers any structure defects or leakages 12 months from delivery date.
Please note: Due to supply, and ongoing product development, the warranty product supplied may be slightly different to the original advertised.
Please read the LUMI Limited Product Warranty.
Warranty Registration Form
If you didn't purchased your LUMI product direct from us online, but from an authorised retail outlet, then please fill out the form at the bottom of this page to activate your product warranty.