Customer Reviews

Based on 3 reviews
67%
(2)
0%
(0)
33%
(1)
0%
(0)
0%
(0)
R
Robert B.
Great service

Items came as described and on time

D
Daniel H.
Lid

I got my order. The thermal cover is great but the inflatable lid is too small so won’t stay in place. I’ve mailed about the problem but I’ve yet hear back.

Hi Daniel,

so sorry for the delayed response i see we have shipped you a replacement UFO lid, please contact our customer support team if you require any further assistance.

regards
Lumi

R
Rachel
Good Customer Service

I purchased a new Thermo Lid for my ice bath as my previous one had burst. When received, the new lid was too small for my bath - it didn’t fit airtight. When notifying Lumi Therapy of my issue, they contacted me straight away. I spoke to Karen who couldn’t have been more helpful and sent me a new lid free of charge without hesitation. Brilliant customer service.